Return Policy
At Lumenova, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your product, we offer Free Returns within 15 days of receiving it. You don’t need to provide any explanation for your return, but the following criteria must be met:
Return Criteria
- The item must be in perfect condition and in its original packaging.
- If your product arrives damaged or defective, you are eligible for a return.
How to Return
- To initiate a return, please contact our customer service team at shoplumenova@gmail.com.
- We will send you a return label as soon as possible to facilitate the return process.
- You can return the item free of charge by using the provided return label.
Refunds
- Once your returned item is received and inspected, we will process your refund.
- Refunds will be issued to the same payment method that was used for the original purchase.
- Please note, refunds may take anywhere between 3 to 20 business days to appear in your account, depending on your payment provider.
We are committed to making the return process as easy as possible, and we appreciate your understanding. If you have any questions, feel free to reach out to us at shoplumenova@gmail.com.
Thank you for shopping with Lumenova!